Guest Policies:

Booking Appointments ~ 

Although we can accommodate "walk-ins," it is not guaranteed, however,  Body Kneads Etc is set up for pre-scheduled appointments.  This is especially true if you need a specific time or prefer a certain therapist for your services.  Appointments for services and packages can be reserved with a valid credit card number.  Some of our treatments rooms will require you to climb stairs.  If you have limitations and require special needs, please inform us when scheduling your appointment.  Your safety is important to us.

BKEtc requires a credit card or gift certificate number to guarantee appointments.  This type of policy is standard in the spa industry.  This policy has been established to ensure that our service providers are compensated for the time they set aside for our clients. For group bookings, one credit card number may be given to secure the appointments, but will be charged for any cancellations or no-shows within the group.  We greatly appreciate your understanding and cooperation.

Arrival ~

If this is your first visit to the spa, please arrive 15 to 20 minutes early.  This will allow plenty of time to fill out a Client Information and Heath History, use the restrooms, as well as answer any questions you may have. Client information forms must be completed before your treatment begins.

Late Arrivals ~

If you expect to be late, please let us know as soon as possible so we can make any adjustments needed to keep you and our staff on schedule. If you do arrive late for your appointment, your treatment time may need to be shortened.  Although we will do whatever we can to accommodate late arriving clients, it will not always be possible for us to give a late client their entire appointment time. Our therapists, as well as the rooms are often booked for another service immediately after your appointment.

Therapists ~

Yes!  All of our Therapists and Technicians are licensed.  We have both male and female therapists on staff.  If you have a preference, please let the receptionist know at the time of booking.  Also, if you have enjoyed your experience with a certain therapist in the past, feel free to request them again.

Cancellations ~

If you need to cancel your appointment, please give as much notice as possible.  In the event of a cancellation of less than 24 hours, the credit card or gift certificate will be charged 50% of all services that are cancelled.  In the event of a "no show", your credit card or gift certificate will be charged 100% of any or all services.  For group bookings, one credit card number may be given to secure the appointments, but will be charged for any cancellations or no-shows within the group.  We greatly appreciate your understanding and cooperation. 

What to Expect ~ 

Clients generally undress completely for massages and spa treatments, however, the client may also feel free to wear undergarments, keeping in mind that they may get oily during their treatment.  Our therapists are trained in professional draping and will keep you covered at all times, exposing only the area of the body that is being worked on.

Open Communication ~ 

Your comfort level is our top priority.  Therefore at any time, please feel free to let us know if we can adjust any part of your experience to accommodate you, including light, music, temperature, or the pressure of the massage.

Spa Attire ~

Wear whatever you want to when you come to Body Kneads, Etc.  We are a relaxed and comfortable setting.  Robes and slippers are provided if you are here for  spa party or if you will be enjoying more than one service during your visit.

Is Lunch Available ~ 

Yes, you can add lunch to your spa visit.  Clients wanting to order lunch should mention it when scheduling spa appointments and are responsible for the price of their lunch.  If we, Body Kneads, Etc provide you with lunch, it is a $10 charge.

Gratuity ~ 

On individual services, gratuity is always appreciated, but is not required.  Generally 15% to 20% is customary, depending on the quality of your experience.  A mandatory gratuity will be added to all packages of 3 or more services. 

Cell phones ~ 

As a courtesy to other guests, we ask that you silence your cell phone and avoid having loud conversations while in the spa.

Children ~ 

For the safety of your children, please do not bring them with you unless they have a scheduled appointment.  We are not able to offer childcare during spa appointments.  If your child must accompany you, they must stay with you in the treatment room.  We also ask that everyone use their "spa voice" at all times in the spa.

The Fine Print ~ 

Services are by appointment, and may not be a guarantee for a walk in.  A 50% deposit is required on multiple services.  We require 24 hours notice of any cancellation or your deposit/Gift Certificate is forfeited.  Gratuity is not included in individual services.  Most services are available side-by-side.  Gift certificates have no cash value, are non-refundable, are void if lost and must be presented at the time of service.  All major credit cards are accepted.  Body Kneads, Etc, promotional offers cannot be combined together.  Only one offer per person per visit.  Other restrictions may apply.

 

Prices and Services are subject to change without notice